RFP

Client Satisfaction

Over the years, iLink has been consistent in exceeding client satisfaction and winning their loyalty. We still treat every client like our only client and pay excellent attention to detail, ask insightful questions, deploy a team of handpicked individuals and offer innovative ways to translate clients’ business objectives into software products. TNS, an independent research company, has recently conducted a comprehensive customer satisfaction survey among iLink’s clients, sponsored by Microsoft as a benefit of membership in the Microsoft partner program. More than 15 companies participated in the survey. iLink secured a total NSAT score of 193.33 out of 200, where the average score for Gold certified partners is 168.09. The Microsoft Net Satisfaction (NSAT) survey measures key performance indicators including loyalty, communications, quality, support, and value. The results are the direct reflection of the dedication and effort that our people have put in to help the client reach their business objectives and exceed their expectations.

Highlights of TNS Customer Satisfaction Survey:

  •     iLink secured 193.33 out of 200, where the partner average is 168
  •     100% of the clients are satisfied with iLink services
  •     100% of the clients are likely to recommend iLink’s services and solutions
  •     100% of the clients are likely to repurchase iLink’s services and solutions

 

Key Performance Indicator Your Results Partner Average
NSAT
NSAT* 193.33 167.13
Customer Loyalty Segmentation
Champions 100.00 87.99
Moral Supporters 0.00 4.46
Captives 0.00 1.38
Rebels 0.00 6.17
Loyalty
Satisfied 100.00 96.44
Likely to Recommend 100.00 92.45
Likely to Repurchase 100.00 89.37
Competitive Advantage 73.33 70.84
Overall Performance
Overall Performance 73.33 69.05
Ease of Doing Business 93.33 74.80
 

Highlighting some of the Feedback & Quotes given by our customers during the survey:

  •    "More competitive pricing"
  •     "iLink Systems has constantly been exceeding expectations"
  •     "They have been very helpful throughout the process"
  •     "Experience is great"
  •     "At this point the experience has been totally satisfactory. There's no improvement possible at this time that I can see"