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iLink System's Center for Excellence in Technology Releases New OpsTrac Framework on Microsoft Dynamics CRM, SharePoint & Server 2010, BizTalk Server, System Center Manager

iLink System’s Center for Excellence in Technology Releases New OpsTrac Framework on Microsoft Dynamics CRM, SharePoint & Server 2010, BizTalk Server, System Center Manager

Thursday, November 10, 2011

iLink System's Center for Excellence in Technology Releases New OpsTrac Automated Service and Operations Management Framework based on Microsoft Dynamics CRM, SharePoint & Server 2010, BizTalk Server, System Center Manager, and other Microsoft technologies.

Bellevue, WA, November 10, 2011: iLink Systems, an ISO and CMMI certified global software solutions provider, managed Microsoft SI Partner, winner of Microsoft's 2009 Public Sector, Health Partner of the Year award and Mobile Partner of the Year for 2011, today released the New OpsTrac Automated Service and Operations Management Framework based on Microsoft Dynamics CRM, SharePoint & Server 2010, BizTalk Server, System Center Manager, and other Microsoft technologies.

iLink's Center for Excellence in Technology (CET) team, a dedicated team of 30 people including Architects, developers and domain experts, has developed a new OpsTrac Framework that enables companies to manage trouble tickets, organize work, map/dispatch service workers to the closest location and provide performance data that can be measured properly. OpsTrac helps avoid duplicating work, reduces inventory requirements, and increases service satisfaction with email and phone notifications to service workers as needed.

"Using reusable frameworks reduces the time to market by 30% to 40%," said Sridhar Mahadevan, CTO, iLink Systems, Inc. "The newest versions of Microsoft Dynamics CRM, SharePoint & Server 2010, BizTalk Server, System Center Manager, and other Microsoft technologies, bring many features that will make the solutions we develop more powerful and valuable to our clients. We have already built more than 30 reusable frameworks that can be customized to any given industry with minimal effort and time."

OpsTrac Automated Service and Operations Management Framework enables service organizations quickly and accurately respond to requests while ensuring that no cases fall through the cracks? With our OpsTrac solution record new cases, share information easily and monitor system performance using metrics to provide better, more consistent service for complaint handling, work order tracking, help-desks, field service requests fulfillment, compliance monitoring and other critical business processes.

"With the OpsTrac Service and Operations Framework solution, you can manage trouble tickets, organize work, map/dispatch service workers to the closest location and provide performance data that can be measured properly. OpsTrac helps avoid duplicating work, reduces inventory requirements, and increases service satisfaction with email and phone notifications to mobile service workers as needed. It enables you to monitor system performance using metrics to provide better, more consistent service for complaint handling, work order tracking, help-desks, field service requests fulfillment, compliance monitoring and other critical business processes” said Ravi Mallikarjuniah, Practice Manager, iLink Systems, Inc.

About iLink:

Founded in 2002, iLink Systems, Inc. is an ISO and CMMI certified global software solutions provider, Microsoft Gold Partner and Microsoft 2009 Public Sector, Health partner of the year award and Microsoft Mobile Partner of the year for 2011. iLink integrates software systems and develops custom applications, components, and frameworks on the Microsoft platform for IT departments, application services provides and independent software vendors. iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, education, and life sciences. iLink's expertise also includes mobile and embedded systems, business intelligence, portals and collaboration, and user experience design. Headquartered in Bellevue, WA iLink has offices in Fairfax, VA; Houston TX, Atlanta, GA; Los Angeles CA, CA – Bay Area, Chennai, India and Trichy India.

Please contact:

Karthikeyan S
PR Contact,
iLink Systems, Inc
Ph: 425-869-8104
E-mail: PR@ilink-systems.com

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