| iLink has developed a network operations trouble ticketing system that supports all relevant TmForum eTOM business processes, that conforms to TMForum SID data model , that includes location based dispatching and is completely web services enabled. |
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Overview
- Fully Service Enabled TmForum standards compliant ticketing solution
- Implements all eTOM business processes related to ticketing and fault management
- Location based dispatching implemented
- Complete support for Technician Schedule Management
- Integrated with Microsoft Systems Center for Alarming, Microsoft Dynamics CRM for Customer Care, Equipment Inventory System and GPS feeder for technician location feed
- Implementation of GIS mapping module to display the overall health of the entire network
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Benefits
- Easier Integration with other OSS Systems
- Dispatch process automation through location based dispatching
- Efficient resource allocation through better time management
- Configurable Routing and Ticket assignment engine
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