| What is OpsTracker? |
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| Network operations trouble ticketing system that supports all relevant TMForum eTOM business processes, conforms to TMForum SID data model , completely web services enabled & supports location based dispatching |
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| Solution Overview |
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- Comprehensive automated tool managing the resolution of Network Trouble Tickets
- End-to-End solution to manage faults through integration among
- Network/System Surveillance System(s),
- Fault Management System,
- Design & Assign Engine,
- Dispatching / Technician Tracking,
- Operations Management
- BI, Reporting and Scorecards
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| Key Functionalities |
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- Integration with Monitoring Systems
- Fault Management System(FMS)
- Customer Care Management System(CCMS)
- Assignment Engine based on Algorithm
- Dispatching System
- Operations Management
- Integration between FMS and CCMS using OSS architecture
- BI capabilities via SSAS, SSRS, SharePoint & Pivot Viewer
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| Key Features |
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- TM Forum standards compliant solution
- Implements the TM Forum Frameworx's Business Processes related to ticketing and fault management
- Location based dispatching of resources
- Complete support for Technician schedule management
- Integration with GIS mapping module to display the overall health of the network
- Built-in workflows to handle escalations
- Integration with Mobile platforms to enable on-the-go monitoring
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