| What is OpsTracker? |
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| Network operations trouble ticketing system which is compliant with TM Forum Frameworx standards (eTOM, TAM, SID, TIP) and supports location based dispatching of technicians |
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| Solution Overview |
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- Comprehensive automated tool managing the resolution of Network Trouble Tickets
- End-to-End solution to manage faults through integration among
- Network/System Surveillance System(s)
- Fault Management System
- Design & Assign Engine
- Dispatching / Technician Tracking
- Operations Management
- BI, Reporting and Scorecards
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| Key Functionalities |
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- Integration with Monitoring Systems
- Fault Management System(FMS)
- Customer Care Management System(CCMS)
- Algorithm based Assignment Engine
- Dispatching System
- Operations Management
- Integration between FMS and CCMS using OSS architecture
- BI capabilities via SSAS, SSRS, SharePoint & Pivot Viewer
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| Key Features |
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- TM Forum Framworx compliant solution
- Location based dispatching of resources
- Integration with GIS mapping module to display the overall health of the network
- Complete support for Technician schedule management
- Integration with GIS mapping module to display the overall health of the network
- Built-in workflows to handle escalations
- Integration with Mobile platforms to enable on-the-go monitoring
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