RFP

Problem and Change Management

The main objective of problem management is to prevent recurring incidents and minimize impact of any non-recurring incidents. This offering can easily be extended to monitor cable, media network and other companies in the communication sector realm. The core aspects of iLink's problem management solution include:

  • Problem identification
  • Problem categorization
  • Problem Investigation
  • Diagnosis
  • Review record and prevention

Change management in communication realm involves following a common set of the standards and procedures for managing network infrastructure changes effectively. An effective change management process helps in reducing the number of issues and incidents and minimizes rework. iLink's change management process will ensure that any infrastructure changes introduced in the network have to be approved by appropriate approval authorities inside the organization. The phases in the life cycle of a change request include

  • Change assessment
  • Change approval
  • Change execution
  • Change review and closure

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