Overview:
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| In this innovation era, the need of software within the telecom industry has been burgeoning, especially among the telecom service providers. The immense pressure to wipe out operational inefficiencies, improve performance and customer satisfaction is surging among the telecom players in order to be and stay competitive in this environment. |
Our Telecom Expertise:
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We at iLink understand the challenges faced by telecom sector and committed to help companies to meet the challenges. iLink offers comprehensive portfolio of solutions to help telecom companies meet the challenges of a highly competitive environment. We are an approved vendor for a Telecom major and have been offering solutions to meet their needs including:
- Development and Management of Remedy Ticketing Systems
- Ticketing System Integration
- Change Management System
- Incident Management Tool
- Ticketing System for Handheld
- Ticketing System Crisis Management Tool
- Executive Dashboard for Software development life cycle monitor
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| iLink has committed to help telecom companies to be innovative and fast by providing a heap of cost effective software solutions and services . In addition to migrating legacy systems we can help with
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Why iLink?
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| iLink's team possess extensive telecom industry knowledge and has hands on expertise in bringing best of breed solution for this industry. Our core strength and competencies are in areas like Custome Development, Mobility solutions, Data Management, Service Management systems and Business Management Systems. We can add business value by helping reduce operational expense, improve customer experience, increase performance and monitoring. We understand the pulse of the industry, and would be one of the best solutions vendor you have ever worked with. |
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Case Study
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| iLink's Incident Management Solution customized for a Telecom major improved the overall process, increasing source data fidelity and operational efficiencies |
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| iLink developed a web page interface to remedy back end system. A simple, speedy web-based tool for searching and viewing service tickets being managed by the Remedy system |
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| iLink developed a mobile web browser portal that lets technicians work on tickets from the field using their handheld devices |
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