Challenge >
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| Field technicians did not have access to the ticketing systems while working in the field. Lack of field access necessitated use of alternate channels for recording filed notes. These field notes were then have to be manually re -entered into the ticketing system consuming more time and introducing unnecessary errors |
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Benefits >
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| The tool enabled the field technicians to access problem tickets on the field. It removed the need for redundant and duplicate activities there by increasing the productivity of field technicians |
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Solution >
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iLink developed a mobile web browser portal that lets technicians work on tickets from the field using their handheld devices
This tool allows technicians to log in, see a list of all of their active tickets, click to retrieve ticket data, and update ticket data from their handhelds
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Technology >
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| Remedy, ASP.Net 2.0, Oracle 10g, AJAX |
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