| iLink's Incident Management Solution customized for a Telecom major improved the overall process, increasing source data fidelity and operational efficiencies |
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Business Situation >
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| To develop an incident management tool to support our client's incident reporting. Incidents are defined as a network issue with a substantial customer impact. Incident Reporting is performed with the aim of quantifying the subscriber impact of client's network incidents. The overall incident anagement process touches many business processes, and several network information systems |
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Pain points >
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Current incident management processes are primarily manual, resulting in process inconsistencies and data inaccuracy between systems
Excessive effort is spent in investigating and reconciling data and accurate reporting is hindered by data inaccessibility |
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Urgent Need >
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| The initial ask is automation of the incident data collection, validation, and enhancement tasks currently performed manually. The end goal is to provide consistent incident records for outage measurements for client's network |
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| For Free Consultation Click Here |
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Solution >
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| iLink developed incident management tool to support client's incident reporting and help automate the process for the client's team. iLink's tool is focused on automating the process for collecting and enhancing incident data. Also, this tool increased the source data fidelity, and provided efficiencies for operations. |
Business Value >
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| Eventual improvements to overall incident management processes with increase in source data fidelity and operational efficiencies |
Technology >
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| ASP.Net 2.0, Oracle 10g, Remedy, AJAX |
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