Challenge >
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| The existing search and retrieve functionality provided by Remedy native UI - even with respect to tickets created by a particular user was sluggish in performance. It was extremely slow-to-load and the UI was very cumbersome-to-use. As a result it was difficult for most users to find and use information |
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Benefits >
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Web page interface is considerably faster, easier to use, and more customizable than the standard Remedy web interface
Usability is improved in part by quickly pre-populating and updating forms using the latest AJAX technology for .Net. This component also enables users to send and receive links to individual tickets via email |
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Solution >
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iLink developed a web page interface to remedy back end system. A simple, speedy web-based tool for searching and viewing service tickets being managed by the Remedy system
This tool allows rapid access to ticket data direct from the data source without forcing users to launch a comparatively cumbersome client application licensed from Remedy |
Technology >
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| ASP.Net 2.0, Oracle 10g, Remedy, AJAX |
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