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| Remedy Optimization Solutions |
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| iLink, as a Software Solutions Provider delivers mission critical technology and comprehensive portfolio of solutions and support to enterprise companies in the Telecom vertical. Specializing in Remedy Optimization, iLink's expertise includes leading edge solutions for Fault Management Systems, Trouble Ticketing, Incident Management, Handheld Devices, Change Management, Crisis Management and SDLC monitoring. |
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iLink provides an easy, flexible and low cost way to increase the value of existing Remedy installations. Using custom .NET components and web services, iLink builds a hybrid platform to not only expand the functionality and usability of existing Remedy applications but also seamlessly interface it with other enterprise applications. All this is achieved leveraging the existing installations without rebuilding from scratch.
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Click here to download the pdf  |
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| Summary: To extract more value out of existing Remedy ARS (Action Request System) is by adding new features, improving usability and creating interfaces to other enterprise applications. A fast, low cost and flexible way of achieving this by using custom components built using Microsoft .Net, Web services and OBA (Office Business Application) technologies. When the native feature set or responsiveness of a Remedy system falls below expectations, or when cost is a disincentive to upgrading Remedy-native features, iLink can provide the ideal solution using .Net, Web Services and OBAs. |
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| Benefits of iLink's Solution |
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- More flexibility in budgeting for and choosing new features
- Lower cost to build and maintain new features
- Enhanced performance and usability for individual users and user groups
- Personal landing pages and mobile access
- Improved productivity and access to data
- Lower training costs and faster adoption of new features by users
- Faster response to time-sensitive incidents
- Lower-cost of regulatory compliance
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| Case Studies |
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Ticketing System Web Version
Handheld CaseStudy
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| Free Consultation |
iLink offers ONE day of FREE consultation with our Domain experts
and Business Analysts
Register here |
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