RFP

IT Managed Services

iLink Systems offers turnkey, IT Managed Service Solution that caters to the increasing demands of today’s IT industry. Operational Excellence and Operational Efficiency are two key parameters that drive the IT industry and iLink’s Managed Service solution offers both OE’s through proactive IT management, best in class certified resources, proven ITIL practices and above all through our commitment to continuous improvement.

With iLink’s managed service solution, we take care of your complete IT Services or specific components of your IT services end to end. With this comes our guaranteed service delivery, faster response times and improved predictability. iLink works with customers to identify the current state of their IT environment and uses the IT managed service framework to come up with an ideal steady future state that is reliable, flexible and predictable – all this at a defined cost.

iLink’s breadth of IT Managed Service Offering is represented in the diagram below:

ITMS Service Support & Service Delivery

Our Managed Service Offerings are driven by Service Level and Operational Level Metrics that are defined to increase customer satisfaction, reduce turnaround time and reduce operational costs. iLink utilizes an onsite-offshore model for managed services delivery thereby ensuring round the clock support and reduced costs. We can take the entire gamut of IT services under the umbrella of an organization and manage them using iLink’s Unified IT Management Model or take specific horizontal or vertical service offerings mentioned above and provide managed services around the same.

Our Engagement Model is driven by a consistent effort to improve. Our approach towards managed service engagement is depicted below:

Managed Service across layers – At a Glance:

Application Management

Complete Application Operations, Maintenance Monitoring & Management of identified mission critical applications.Read more >>

Database Management

Database Setup, Database Maintenance & Management, Database Monitoring & Support.Read more >>

Storage Management

Storage Monitoring, Configuration, Tuning & Optimization, Backup Storage Management & Support.Read more >>

Server Management

Server Monitoring, Security Management, Troubleshooting & Administration.Read more >>

Network Management

Traffic & Intrusion Monitoring, Network Administration & Management.Read more >>

Help Desk Support

24 * 7 End user support, Process & Dispatch, Escalation & Reporting.Read more >>

Network Operation Center (NOC)

Continuous Remote Monitoring with Standard Escalation Services and Proactive Monitoring.Read more >>

 

Why iLink Systems:

iLink Systems is dedicated and passionate about managing and improving our customer infrastructure thereby offering high value add and predictability to our customers with lower costs. A summary of our value additions are given below:

  • Technical Expertise with high degree of Integrity
  • Provide Innovation investments to customer
  • Complete Access to iLink Infrastructure COE
  • Onsite- Offshore Model for significant cost benefits
  • Improve the QOS and SLA on Service Delivery
  • Certified Resources
  • Help develop ITIL Service Models
  • Consult on developing Enterprise Architecture Strategies
  • Use best in class tools for various managed service offerings
  • One Stop shop for all your IT needs –providing holistic IT management.

Managed Cloud Services:

iLink offers Managed Cloud Services as part of its Managed Service solution. Our Cloud Managed Service offerings include:

  • Manage customer’s public cloud infrastructure and provide support
  • Manage customer’s private cloud infrastructure and provide support
  • Manage customer data and backup in iLink’s Cloud Infrastructure

iLink partners with public cloud providers like Microsoft and Amazon to offer complete solutions on Azure or AWS. Our in depth knowledge on these cloud offerings both on the IaaS, PaaS and SaaS areas makes us a unique partner to envision, plan, implement and manage your complete cloud strategy for your enterprise - server, storage, application, data, mobile solutions etc. all the way to Big Data, IoT, Machine Learning etc.

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Testimonials

iLink understands agile software development. They put together an excellent team for our project and quickly delivered a fully functional product. I am happy to recommend iLink for their product development expertise.

–Director, Leading online people search directory.

iLink has done a fantastic thorough work and met very tight timelines. I will use their services again and I am one happy client.

– VP, Leading photonic communications Company.

iLink goes above and beyond, working around the clock, to make sure our site is up and running properly. They concern themselves with our overall functionality and have even alerted us when other systems/vendors have failed. They set the standard."

– Director, Largest national nonprofit organization.

"iLink is a passionate company and it cares."

– CXO , Unique online education platform provider company.

"iLink was very responsive, had exceptional skills, and was willing to go the "extra mile" to produce great results."

– Director, A foremost IT staffing Company.

"This is customer service. I appreciate it!!!"

– Director, Fortune 50 Telecom Company.

"We wanted our IoT stack and solutions to bring the best in breed of data presentation, features, usability, speed, and security that the industry has to offer. iLink has provided a truly comprehensive platform and solution portfolio for Numerex to leverage advanced IoT data and complex features based on cutting edge technologies like AngularJS,  NodeJS, NO SQL Databases, Express and other frameworks (MEAN stack). Their skill with data management, analytics,  real-time processing, application modernization and UX, and agile based approach allowed us to bring new innovative IoT features to market in a truly time and cost effective way!"

– VP Product Management and Marketing, Numerex.

Thinking Beyond!

Technologies such as virtualization, automation and orchestration help improve the agility of IT data centers and optimize their performance. Additionally cloud brings a new perspective to managing your data and data centers. iLink works with customers to Optimize and Innovate in our customer data centers by leveraging the latest and proven technologies with the aim of building a world class infrastructure. Our proven ITIL based practices and models ensure that every activity is done without compromising on availability or other service levels. Additionally our Technical Competency Groups (TCG) are constantly implementing and validating the disruptive and upcoming technologies to ensure that we offer latest yet proven solutions to our customers.

If you are not looking for a vendor but a partner who understands your business environment and provides the best services tailored to your needs, then let us come in and evaluate your infrastructure and provide you with a plan to manage and transform your infrastructure and support your business needs.