To flourish in a competitive marketplace businesses are increasingly cutting operational costs while improving customer service by streamlining the workflows of their field forces. Reductions in operational cost go straight to the bottom line. The more savings per worker, and the more workers involved, the greater the savings. But at the same time, customers expect faster and faster responses to their service needs.

Mobile field workers frequently need rapid access to the right information to be efficient. But until recently field work meant reduced or no access to information from their offices and significant lag times for both obtaining and processing work orders. Field workers were required to return to their offices relatively often, thus reducing their productivity and limiting their time in the field. And paper-based processes commonly caused duplication of effort and avoidable transcription errors.

Recent developments in mobility - hardware, software, integration, and connectivity - change everything.

iLink’s field force mobility solutions now enable organizations to provide faster response times, increase the amount of time spent in the field, reduce travel costs, and eliminate paper-based processes. iLink’s solutions provide mobile access to business data and processes everywhere, all of the time, enabling field forces to stay as connected using 3G, 4G, and Wi-Fi technologies as if they were in the office. And with iLink's expertise and existing mobility frameworks, developing a field force solution is rapid, affordable, and non-disruptive to existing backend systems.