RFP

Customer Service

Customer Service

Deliver customer information, case management, service history, and support knowledge directly to the desktops of customer service representatives and supervisors. Give your service team the necessary tools with MS Dynamics CRM to enhance their effectiveness resulting in improved service metrics across the board and increased customer satisfaction. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business processes, and can scale to meet enterprise demands.

 

Service

 

With Microsoft Dynamics CRM you can

  • Deliver superior customer service
  • Manage work more efficiently
  • Automate service processes
  • Resolve issues quickly and accurately
  • Gain actionable insight
  • Enable Third party integration
  • Integrate with Microsoft customer care network
  • Choose your user experience
  • Manage cases
  • Route and queue cases
  • Speed problem resolution
  • Manage contacts
  • Manage and automate email response
  • Maintain product catalog
  • Schedule appointments and resources
  • Manage services, facilities and equipment
  • Communicate in real time
  • Automate service processes
  • Protect data quality
  • Turn data into actionable knowledge

Microsoft CRM Solutions

SharePoint 2013 Sales

SharePoint 2013 Marketing

SharePoint 2013 Customer Services

SharePoint 2013 Business Analytics

SharePoint 2013 XRM

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