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| iLink Frameworks |
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| What makes iLink System’s frameworks unique is the fact that we have pre-built modules that we
can customize to your needs fast. Our nearly complete solutions reduce time to market, upport best practices, reduce delivery cost, and improve ROI. |
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| Benefits of iLink Systems Frameworks include: |
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- Proven business integration experience
- 30% to 40% done on Day 1
- Take advantage of pre-built tested code
- Incorporate best practices and industry-standard designs
- Bring your solution to market faster
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| OpsTrac is an automated Service and Operations Management Framework powered by Microsoft Denali/SQL Server, SharePoint, BizTalk Server, CRM and other technologies. It provides organizations with a real solution that they can use to manage the cost and the quality of their field service team operations. |
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| Current Service and Operations Management Challenges |
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| There are three key service and operations management challenges: |
- Difficulty providing goodstructure for service assessment and for quantifying the true cost of poor service.
- Barriers and bottlenecks to customer service include the absence of formalizedservice operation and management strategies as well aslack of feedback loopsthat help create service-driven value creation.
- Inconsistencies in service performance leave organizations "flying blind" or developing an overreliance on less robust service performance measures.
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| These factors form key challenges and barriers that can increase the incidence of poor service. Now, more than ever, organizations need to build service-driven operations that can remove these barriers, fix the problems in service and operations management,so that they can outperform their competition. |
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| OpsTrac Framework |
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| The OpsTrac Service Automation and Operations Management Framework enables companies to manage trouble tickets, organize work, map/dispatch service workers to the closest location and provide performance data that can be measured properly. They can also track necessary parts and other inventory so that the least amount of time is spent bringing the service worker and the parts together. OpsTrac helps avoid duplicating work, reduces inventory size, and increases service satisfaction with automated email and phone notifications to customers and service workers as needed. |
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| iLink Solution |
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| iLink's solution is a standards driven streamlined set of features that covers well-defined service and operations processes, and has been built on the set of latest technologies such as SharePoint, Silverlight, Dynamics CRM and Cloud computing. |
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| OpsTrac Framework Solution: |
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| How do service organizations quickly and accurately respond to requests while ensuring that no cases fall through the cracks? With the OpsTrac Framework you can record new cases, share information easily and monitor system performance using metrics to provide better, more consistent service for complaint handling, work order tracking, help-desks, field service requests fulfillment, compliance monitoring and other critical business processes. The OpsTrac Framework includes: |
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| Register with iLink to get a demo on our OpsTrac Framework. |
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| Automated Ticketing from Network Alarms |
Technician Locator |
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Integration with Fault Management System
Notification Management |
Find available technician closest to location
Assign Service activity from the same screen |
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| Ticket Lifecycle Management |
Data Cube based BI & Reporting |
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Automatic creation of tickets based on alarms
Ticket management & status tracking |
Automatic report generation at regular intervals
Custom report generation on demand |
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| Inventory Management |
Integrated Communication |
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Real time equipment status update
Visual real-time equipment location on a map |
OCS integration
Call technician from the application |
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| Dispatching |
TMForum Standards-based |
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Automatic scheduling of service activity
Algorithm based technician assignment |
eTOM - Business Process Framework
SID - Application Development Framework |
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| Technician Tracker - GIS Maps |
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Track the progress of a technician
Show technician location in real-timeon a map |
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