RFP

Operations Tracking Solution

What is OpsTracker?

Network operations trouble ticketing system which is compliant with TM Forum Frameworx standards (eTOM, TAM, SID, TIP) and supports location based dispatching of technicians

Solution Overview:

  • End-to-End solution to manage faults through integration among
    • Network/System Surveillance System(s)
    • Fault Management System
    • Design & Assign Engine
    • Dispatching / Technician Tracking
    • Operations Management
  • Comprehensive automated tool managing the resolution of Network Trouble Tickets
  • BI, Reporting and Scorecards

Key Features:

  • TM Forum Framworx compliant solution
  • Location based dispatching of resources
  • Integration with GIS mapping module to display the overall health of the network
  • Complete support for Technician schedule management
  • Integration with GIS mapping module to display the overall health of the network
  • Built-in workflows to handle escalations
  • Integration with Mobile platforms to enable on-the-go monitoring

Business Value:

  • Easier Integration with other OSS Systems
  • Dispatch process automation through location based dispatching
  • Efficient resource allocation through better time management
  • Configurable Routing & Ticket assignment
  • Device independent mobile solutions


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Technology Used

Microsoft Dynamics CRM

Silverlight

Microsoft System Center

bing

BizTalk Server

SharePoint

SQL Server

Windows Phone 8