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| Maintenance, Operation and Support |
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| iLink provides ongoing maintenance and support for our Business Intelligence/Data Warehouse systems including providing onsite development and delivery support. iLink has the expertise to understand your needs, the technology to meet them, and the best practices to maximize the value of your technology investment. With our comprehensive services and support, we're able to minimize your risk, optimize your performance, and reduce your total cost of ownership. |
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| By providing world-class services and support, iLink enables you to concentrate on your core business operations, increase sales, and enhance your customers' experience. Our dedicated, skilled, and experienced teams help to ensure the integrity of our applications, while maximizing performance and providing you the latest technology advancements, including upgrades and new releases. |
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| You will have an account manager who will be responsible for your needs and satisfaction, beginning with the pre-sales process and continuing right through implementation and support. iLink account managers are empowered to make decisions and allocate the necessary resources to ensure your needs are met.. |
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| You will also have a team that will provide advanced technical expertise for your solutions covered by the initial contract and any additional maintenance agreement. The team's main focus is to provide quality service levels during the time the contract is in force. They will work with the account manager to resolve issues brought up by your internal IT teams while providing workarounds to address day to day business demands. |
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| Our development and implementation teams will work with you to troubleshoot any challenges that we find, provide issue resolution, and help you or your internal IT team install code fixes. Whether there is the need to deploy a single fix to be deployed in the field or a maintenance release to be tested in a lab, we will provide updates in a timely manner. |
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| Have a business inquiry? Register with iLink and a BI expert will contact you directly. |
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| Our goal is to ensure and provide software stability which in turn allows our clients to focus on their retail business needs! |
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| Our Team |
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| iLink is exclusively focused on Microsoft Enterprise Business Intelligence and Data Warehousing and offer implementation services, support services, education, and software enhancement services. iLink is 100% committed to customer satisfaction in all services that we deliver. With large number of successful deployments of Microsoft EPM & BI, our team is the largest pool of BI & Data Warehousing experts in the industry. |
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