Over the years, iLink has been consistent in exceeding client satisfaction and winning their loyalty. We still treat every client like our only client and pay excellent attention to detail, ask insightful questions, deploy a team of handpicked individuals and offer innovative ways to translate clients’ business objectives into software products. TNS, an independent research company, has recently conducted a comprehensive customer satisfaction survey among iLink’s clients, sponsored by Microsoft as a benefit of membership in the Microsoft partner program. More than 15 companies participated in the survey. iLink secured a total NSAT score of 193.33 out of 200, where the average score for Gold certified partners is 168.09. The Microsoft Net Satisfaction (NSAT) survey measures key performance indicators including loyalty, communications, quality, support, and value. The results are the direct reflection of the dedication and effort that our people have put in to help the client reach their business objectives and exceed their expectations.

Highlights of TNS Customer Satisfaction Survey

 iLink secured 193.33 out of 200, where the partner average is 168

 100% of the clients are satisfied with iLink services

 100% of the clients are likely to recommend iLink’s services and solutions

 100% of the clients are likely to repurchase iLink’s services and solutions

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Highlighting some of the Feedback & Quotes given by our customers during the survey

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  •  “More competitive pricing”
  •  “iLink Systems has constantly been exceeding expectations”
  •  “They have been very helpful throughout the process”
  •  “Experience is great”
  •  “At this point the experience has been totally satisfactory. There’s no improvement possible at this time that I can see”
  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft

     

    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    Director NE Region, iLink Systems

     

    Mani has over 20 years of IT experience that spans Solution and Services Sales experience across various verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 6 years, is based out of NJ and currently heads the NE Region Practice for iLink managing Sales and Business Development for NE, Mid Atlantic and some states in North Central, Mid-West and Heartland Districts.

  • ambujbigAmbuj Parihar
    Director – Central region, iLink Systems

     

    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.

     

  • leadership-page-piyushprakash Piyush Prakash
    VP – Business Operations & Innovation, iLink Systems

    Piyush is a performance driven technology leader with 16 years of experience in IT, and has overall delivery responsibility for all projects at iLink. He is intrigued by the ways in which technology binds us all, and touches our life (and business) on a daily basis. He enjoys discovering and simplifying the true value, often veiled behind the seemingly complex technology landscape of today. He has worked with several Fortune 500 companies, startups and ISVs to delivery large scale enterprise solutions as well as innovation driven R&D engagements. Personally responsible for iLink’s TCG (Technology Consulting Group) team, he relishes the opportunity to work on cutting-edge technologies, including delivery of various frameworks and accelerators.

    Prior to iLink, he has served in key positions in Infosys Technologies and TATA Interactive Systems. He holds a Bachelors of Technology degree from IIT (ISM) Dhanbad, and Masters in Electrical & Computer Engineering from The University of Texas at Austin.

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