Challenges in the Hospitality Sector

  • Digital consumers: Customers are better informed than the associates and hospitality brands work hard to increase their level of customer engagement and brand promise.
  • Workforce development: High employee turnover affects profits. With a turnover rate of around 60 percent for low-level employees, employee attraction, and retention is a top issue for the hospitality industry. Executives and general managers must balance the industry’s relatively low wages with training and management track programs. As well, trained employees increase customer satisfaction.
  • Gaining customer insights: Hospitality organization have large volumes of data on their customers’ behavior, but they don’t necessarily have the right tools to interpret that data or know what to do with it. Data about customers and their behavior history, combined with their social media activity data, can be analyzed and help the business add value to the guest experience.
  • Changing business models: Today’s digital consumers are creating a sense of urgency for hospitality organizations to take the last decade of digital marketing activities and reorganize, add new skills, formalize processes, and build out an operation that can exploit data and technology. Funding innovation and guest engagement means that cost reduction is critical. In addition, the platform for the development and delivery of business applications should support the customers’ expectations of the travel process. A key example is the need for enhancing Internet-based passenger reservation systems.

Solution scenarios in the Hospitality Sector

Employee engagement

Providing your mobile employees with access to productivity tools and customer and product information from the guest property can help them to engage more effectively. With employee engagement solution from iLink Systems, you can empower your staff to do their best work and spend the maximum amount of time driving revenue, improving customer service, and remaining compliant with corporate policies and procedures.

Related customer challenges

  • Digital shoppers
  • Sales growth
  • Employee productivity

Microsoft Technologies

  • Office
  • Yammer
  • Windows devices
  • SQL Server
  • Azure
 

Business insights

Offer the most comprehensive data platform to help hospitality customers realize the value of their data dividend by combining diverse data streams, using new data analytics tools, delivering data insights to more people within the organization, and improving the speed of data processing and timeliness of access to data. With unmatched breadth across the enterprise from IT to the office worker, iLink Systems has the right solutions to make big data actionable for organizations and deliver the broadest benefits across an organization with data insights.

Related customer challenges

  • Gaining customer insights
  • Changing business models
  • Providing personal experiences

Microsoft Technologies

  • Microsoft Dynamics
  • Office
  • Intelligent Systems Services
  • Microsoft data platform

Productivity through Office 365 for Hotel Staff

Office 365 enables productivity on demand through mobile, social, and collaborative work experiences. Your employees gain familiar, intuitive enterprise-class tools that work anywhere they work – on PCs, Macs, and mobile devices. And with Office 365 cloud-based services, you’ll save time managing IT while your employees quickly deliver on your business goals.

Office 365 can help your Hotel Staff…

  1. Access experts and information to provide superior guest services and improve guest loyalty.
  2. Share service tips and guest feedback amongst colleagues and across hotel properties to enable staff to improve the guest experience.
  3. Manage operational tasks and HR processes online to improve employee satisfaction and operational efficiencies.

Impact your business with Office 365 Kiosk & Yammer

Guest Experience

  • Gain anytime access to vital company information in one place (hotel procedures, service manuals, event configurations, marketing campaigns, promotion details…)
  • Interact socially to share service tips, expertise and guest feedback across hotels and regions   (best practices, event plans, up/cross-sell opportunities…)
  • Search knowledgebase for timely answers to guest inquiries (guest FAQs, marketing /promotion content…)
  • Build sense of community to help retain & attract your best employees
  •  receipt (weather alerts, HR communications…)

Staff Enablement

  • Empower store associates to interact socially and provide bottom-up feedback to share with coworkers, management and corporate (Ask the expert social groups, service tips, guest feedback, new service ideas…)
  • Bring your intranet to life and empower employees to easily find content   (company news, executive blogs, training content…)
  • Send and receive emails from company-sponsored employee mailboxes from work/home/mobile

Staff Enablement

  • Empower store associates to interact socially and provide bottom-up feedback to share with coworkers, management and corporate (Ask the expert social groups, service tips, guest feedback, new service ideas…)
  • Bring your intranet to life and empower employees to easily find content   (company news, executive blogs, training content…)
  • Send and receive emails from company-sponsored employee mailboxes from work/home/mobile

Have a business inquiry? Fill the form here

 
  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft

     

    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Practice Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    Practice Director NE Region, iLink Systems

     

    Mani has over 20 years of IT experience that spans Solution and Services Sales experience across various verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 6 years, is based out of NJ and currently heads the NE Region Practice for iLink managing Sales and Business Development for NE, Mid Atlantic and some states in North Central, Mid-West and Heartland Districts.

  • ambujbigAmbuj Parihar
    Practice Director – Central region, iLink Systems

     

    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.

     

  • leadership-page-piyushprakash Piyush Prakash
    VP – Business Operations & Innovation, iLink Systems

    Piyush is a performance driven technology leader with 16 years of experience in IT, and has overall delivery responsibility for all projects at iLink. He is intrigued by the ways in which technology binds us all, and touches our life (and business) on a daily basis. He enjoys discovering and simplifying the true value, often veiled behind the seemingly complex technology landscape of today. He has worked with several Fortune 500 companies, startups and ISVs to delivery large scale enterprise solutions as well as innovation driven R&D engagements. Personally responsible for iLink’s TCG (Technology Consulting Group) team, he relishes the opportunity to work on cutting-edge technologies, including delivery of various frameworks and accelerators.

    Prior to iLink, he has served in key positions in Infosys Technologies and TATA Interactive Systems. He holds a Bachelors of Technology degree from IIT (ISM) Dhanbad, and Masters in Electrical & Computer Engineering from The University of Texas at Austin.

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