Our solutions empower utilities to thrive in today’s market-driven environment by optimizing their business operations in customer care, generation, trading and risk management, transmission and distribution, regulatory compliance, and enterprise services. With these capabilities, utilities can deliver innovative services, implement operations and maintenance best practices, enhance planning activities, create profitable customer relationships, and establish high-value connections with suppliers. Our offerings uniquely amplify utilities professionals’ efforts, creating winning relationships with customers, partners, and regulators.

Key pains and challenges

  • Changing landscape / need for innovation: A confluence of factors, including the rising use of renewable energy, falling wholesale market prices, and the growth of distributed generation and energy efficiency, is eroding traditional utilities’ market shares and reducing profits. With market shares and profitability of conventional centralized generation assets declining, electricity demand growth stagnating, and emerging technologies enabling new ways to meet consumer demands, electric utilities may be facing a stark new reality: they must evolve or die.
  • Customer relationships: Utilities in competitive markets are challenged to drive revenue by acquiring new customers while retaining, up-selling, and cross-selling to existing customers. Regulatory changes in some markets have made it much easier for customers to switch utilities, making loyalty and retention much more important.
  • Big data and business insight: Over recent years, the amount of data (customer, meter, asset, sensors) that needs to be analyzed has grown exponentially. Utilities have invested heavily in smart grid technologies and need ways to unlock the value of smart grid data for business insight and accelerated decision making, and integrating the very disparate worlds of customer systems, financial, and operations.
  • Complex business requirements: With new regulatory requirements, the need for new operational technologies, smart grid, and the heightened expectations of the new energy consumer, utilities need faster, better, simpler IT strategy from their CIOs.
  • Agility:   Utility companies are faced with a complex legacy processing environment that is brittle, lacks agility, and is extremely expensive to update. This affects their ability to generate efficiencies, reduce costs, ensure a high level of operational control, and provide a consistent high-quality customer experience.

Solution scenarios in the Power & Utilities

Employee engagement:

Empower a connected and collaborative workforce to gain insight into assets, customers, and employees; design program and service offerings most relevant to customer demands; and monitor and manage energy reliability, delivery, and safety. Social productivity and collaboration solutions from iLink increase employee safety and customer satisfaction by accelerating access to information anytime, anywhere, on any device—on-premises or in the cloud.

Related customer challenges

  • Changing landscape / need for innovation
  • Customer relationships

Microsoft Technologies

  • Office 365
  • Yammer
  • SharePoint
  • Windows 8
  • SQL Server

Business insights:

Gain insight into business exposure with KPIs, analytics, and configurable dashboards. Enable improved asset maintenance, reliability, performance, energy delivery, employee safety, customer service, and program management. Comprehensive business intelligence and high-performance computing solutions from iLink give power and utilities companies near real-time self-service insight into business performance and customer analytics.

Related customer challenges

  • Big data and business insights
  • Complex business requirements
  • Agility

Microsoft Technologies

  • SQL Server
  • Office 365 and Power BI
  • SharePoint Azure

Infrastructure Modernization:

Quickly and very securely deliver programs, integrate systems, and implement technologies on-premises or in the cloud. By designing and developing agile, configurable, and highly secure systems, we are delivering solutions for power and utilities companies to modernize legacy core systems and lower IT cost ratios to grant easier access to data and business logic in a scalable environment

Related customer challenges

  • Complex business requirements
  • Agility

Supporting products

  • SQL Server
  • Azure SQL Databas
  • Power BI
  • Azure
  • Windows 8

Productivity through Office 365

Office 365 enables productivity on demand through mobile, social, and collaborative work experiences. Your employees gain familiar, intuitive enterprise-class tools that work anywhere they work – on PCs, Macs, and mobile devices. And with Office 365 cloud-based services, you’ll save time managing IT while your employees quickly deliver on your business goals.

Office 365 can help your Staff manage operational tasks and HR processes online to improve employee satisfaction and operational efficiencies.

Impact your business with Office 365 & Yammer

Staff Enablement

  • Empower associates to interact socially and provide bottom-up feedback to share with coworkers, management and corporate (Ask the expert social groups, service tips, guest feedback, new service ideas…)
  • Bring your intranet to life and empower employees to easily find content   (company news, executive blogs, training content…)
  • Send and receive emails from company-sponsored employee mailboxes from work/home/mobile

Operational Efficiencies

  • Submit online forms and track compliance to HR tasks (HR forms, uniforms orders, time-off requests…)
  • View and manage schedules from work/home/mobile device
  • View employee information from virtually anywhere   (new hire packets, HR/benefit docs, pay slips…)
  • Discover self-service training content (new hires, HR policies, safety/emergency procedures…)
  • Communicate with all employees via low-cost company email, ensuring receipt (weather alerts, HR communications…)

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  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft


    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    Director NE Region, iLink Systems


    Mani has over 20 years of IT experience that spans Solution and Services Sales experience across various verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 6 years, is based out of NJ and currently heads the NE Region Practice for iLink managing Sales and Business Development for NE, Mid Atlantic and some states in North Central, Mid-West and Heartland Districts.

  • ambujbigAmbuj Parihar
    Director – Central region, iLink Systems


    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.


  • leadership-page-piyushprakash Piyush Prakash
    VP – Business Operations & Innovation, iLink Systems

    Piyush is a performance driven technology leader with 16 years of experience in IT, and has overall delivery responsibility for all projects at iLink. He is intrigued by the ways in which technology binds us all, and touches our life (and business) on a daily basis. He enjoys discovering and simplifying the true value, often veiled behind the seemingly complex technology landscape of today. He has worked with several Fortune 500 companies, startups and ISVs to delivery large scale enterprise solutions as well as innovation driven R&D engagements. Personally responsible for iLink’s TCG (Technology Consulting Group) team, he relishes the opportunity to work on cutting-edge technologies, including delivery of various frameworks and accelerators.

    Prior to iLink, he has served in key positions in Infosys Technologies and TATA Interactive Systems. He holds a Bachelors of Technology degree from IIT (ISM) Dhanbad, and Masters in Electrical & Computer Engineering from The University of Texas at Austin.

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