IT Managed Services

iLink Systems offers turnkey, IT Managed Service Solution that caters to the increasing demands of today’s IT industry. Operational Excellence and Operational Efficiency are two key parameters that drive the IT industry and iLink’s Managed Service solution offers both OE’s through proactive IT management, best in class certified resources, proven ITIL practices and above all through our commitment to continuous improvement.

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With iLink’s managed service solution, we take care of your complete IT Services or specific components of your IT services end to end. With this comes our guaranteed service delivery, faster response times and improved predictability. iLink works with customers to identify the current state of their IT environment and uses the IT managed service framework to come up with an ideal steady future state that is reliable, flexible and predictable – all this at a defined cost.

iLink’s breadth of IT Managed Service Offering is represented in the diagram here.

ITMS Service Support & Service Delivery

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Our Managed Service Offerings are driven by Service Level and Operational Level Metrics that are defined to increase customer satisfaction, reduce turnaround time and reduce operational costs. iLink utilizes an onsite-offshore model for managed services delivery thereby ensuring round the clock support and reduced costs. We can take the entire gamut of IT services under the umbrella of an organization and manage them using iLink’s Unified IT Management Model or take specific horizontal or vertical service offerings mentioned above and provide managed services around the same.

Our Engagement Model is driven by a consistent effort to improve. Our approach towards managed service engagement is depicted below:

Managed Service across layers – At a Glance:

Application Management

Complete Application Operations, Maintenance Monitoring & Management of identified mission

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Database Management

Database Setup, Database Maintenance & Management, Database Monitoring & Support

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Storage Management

Storage Monitoring, Configuration, Tuning & Optimization, Backup Storage Management & Support.

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Server Management

Server Monitoring, Security Management, Troubleshooting & Administration.

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Network Management

Traffic & Intrusion Monitoring, Network Administration & Management.

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Help Desk Support

24 * 7 End user support, Process & Dispatch, Escalation &
Reporting.

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Network Operation Center (NOC)

Continuous Remote Monitoring with Standard Escalation Services and Proactive Monitoring.

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Why iLink Systems:

iLink Systems is dedicated and passionate about managing and improving our customer infrastructure thereby offering high value add and predictability to our customers with lower costs. A summary of our value additions are given below:

  • Technical Expertise with high degree of Integrity
  • Provide Innovation investments to customer
  • Complete Access to iLink Infrastructure COE
  • Onsite- Offshore Model for significant cost benefits
  • Improve the QOS and SLA on Service Delivery
  • Certified Resources
  • Help develop ITIL Service Models
  • Consult on developing Enterprise Architecture Strategies
  • Use best in class tools for various managed service offerings
  • One Stop shop for all your IT needs –providing holistic IT management.

Managed Cloud Services:

iLink offers Managed Cloud Services as part of its Managed Service solution. Our Cloud Managed Service offerings include:

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  • Manage customer’s public cloud infrastructure and provide support
  • Manage customer’s private cloud infrastructure and provide support
  • Manage customer data and backup in iLink’s Cloud Infrastructure

iLink partners with public cloud providers like Microsoft and Amazon to offer complete solutions on Azure or AWS. Our in depth knowledge on these cloud offerings both on the IaaS, PaaS and SaaS areas makes us a unique partner to envision, plan, implement and manage your complete cloud strategy for your enterprise – server, storage, application, data, mobile solutions etc. all the way to Big Data, IoT, Machine Learning etc.

Testimonials

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Director, Leading online people search directory.

“iLink understands agile software development. They put together an excellent team for our project and quickly delivered a fully functional product. I am happy to recommend iLink for their product development expertise.”

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VP, Leading photonic communications Company.

“iLink has done a fantastic thorough work and met very tight timelines. I will use their services again and I am one happy client.”

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Director, Largest national nonprofit organization

“iLink goes above and beyond, working around the clock, to make sure our site is up and running properly. They concern themselves with our overall functionality and have even alerted us when other systems/vendors have failed. They set the standard.”

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CXO , Unique online education platform provider company.

“iLink is a passionate company and it cares.”

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Director, A foremost IT staffing Company.

“iLink was very responsive, had exceptional skills, and was willing to go the "extra mile" to produce great results.”

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Director, Fortune 50 Telecom Company

“This is customer service. I appreciate it!!!”

Thinking Beyond!

Technologies such as virtualization, automation and orchestration help improve the agility of IT data centers and optimize their performance. Additionally cloud brings a new perspective to managing your data and data centers. iLink works with customers to Optimize and Innovate in our customer data centers by leveraging the latest and proven technologies with the aim of building a world class infrastructure. Our proven ITIL based practices and models ensure that every activity is done without compromising on availability or other service levels. Additionally our Technical Competency Groups (TCG) are constantly implementing and validating the disruptive and upcoming technologies to ensure that we offer latest yet proven solutions to our customers.

If you are not looking for a vendor but a partner who understands your business environment and provides the best services tailored to your needs, then let us come in and evaluate your infrastructure and provide you with a plan to manage and transform your infrastructure and support your business needs.

Have a business inquiry? Fill the form here

 
  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft

     

    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Practice Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    Practice Director NE Region, iLink Systems

     

    Mani has over 20 years of IT experience that spans Solution and Services Sales experience across various verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 6 years, is based out of NJ and currently heads the NE Region Practice for iLink managing Sales and Business Development for NE, Mid Atlantic and some states in North Central, Mid-West and Heartland Districts.

  • ambujbigAmbuj Parihar
    Practice Director – Central region, iLink Systems

     

    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.

     

  • leadership-page-piyushprakash Piyush Prakash
    VP – Business Operations & Innovation, iLink Systems

    Piyush is a performance driven technology leader with 16 years of experience in IT, and has overall delivery responsibility for all projects at iLink. He is intrigued by the ways in which technology binds us all, and touches our life (and business) on a daily basis. He enjoys discovering and simplifying the true value, often veiled behind the seemingly complex technology landscape of today. He has worked with several Fortune 500 companies, startups and ISVs to delivery large scale enterprise solutions as well as innovation driven R&D engagements. Personally responsible for iLink’s TCG (Technology Consulting Group) team, he relishes the opportunity to work on cutting-edge technologies, including delivery of various frameworks and accelerators.

    Prior to iLink, he has served in key positions in Infosys Technologies and TATA Interactive Systems. He holds a Bachelors of Technology degree from IIT (ISM) Dhanbad, and Masters in Electrical & Computer Engineering from The University of Texas at Austin.

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