Continuous quality improvement, or cqi, is the understanding that continuous incremental steps can result in large-scale improvements across an organization.
Rather than committing to gargantuan changes in one fell swoop, the continuous quality improvement definition directly correlates to nimble steps in order to keep pushing the bar when it comes to quality and service delivery.
What does CQI mean
The cqi definition in software development refers to a philosophy of proactively finding and fixing problems during the entire phase of the software development cycle. This has several benefits as it helps detect and fix software bugs as quickly as possible.
With the popularity of an agile approach to software development, cqi has taken on even more prominence as it encompasses the continuous integration / continuous delivery process.
As mobile apps, SaaS products, and responsive websites continue to dominate the internet landscape, cqi is a necessary tool to ensure profitable business outcomes and customer satisfaction.
It does away with the old siloed approach where software was developed by programmers without any communication or collaboration with each other. Agile delivery means organizations can get rid of inefficiencies quicker and find alternatives at a faster rate.
Continuous quality improvement is also relevant from a business management lens as it proactively encourages all team members not to take the status quo for granted and strive to think about how core processes can be improved.
Some folks may liken cqi to approaches like Six Sigma, but the difference is that cqi stands for greater internal and external customer satisfaction. It adds that problems aren’t the result of people but poor processes. CQI also leans heavily on data to quantify these views and seeks to foster greater efficiencies all the time.