Dynamics XRM Ticketing Solution

iLink has developed a network operations trouble ticketing system that supports all relevant TmForum eTOM business processes, that conforms to TMForum SID data model , that includes location based dispatching and is completely web services enabled.

2229-min

Overview:

  • Fully Service Enabled TmForum standards compliant ticketing solution
  • Implements all eTOM business processes related to ticketing and fault management
  • Location based dispatching implemented
  • Complete support for Technician Schedule Management
  • Integrated with Microsoft Systems Center for Alarming, Microsoft Dynamics CRM for Customer Care, Equipment Inventory System and GPS feeder for technician location feed
  • Implementation of GIS mapping module to display the overall health of the entire network

Benefits

  • Easier Integration with other OSS Systems
  • Dispatch process automation through location based dispatching
  • Efficient resource allocation through better time management
  • Configurable Routing and Ticket assignment engine
DynamicsXRM-Ticketing-Solution

Features

  • TmForum standards compliant
  • Alarm Management
  • Location based dispatching
  • Technician Schedule Management
  • Notification Management
  • Workflows to handle escalations
  • GIS mapping module to display the overall health of the network

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  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft

     

    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    VP of Business Development, iLink Systems

     

    Mani has over 21 years of IT Solution and Services Sales experience across verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 7 years, is based out of NJ and currently heads Sales, Business Development, Microsoft Alliance and Marketing for North East, most of the states in North Central (East and West), Mid Atlantic and WV.

  • ambujbigAmbuj Parihar
    Director – Central region, iLink Systems

     

    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.

     

  • leadership-page-piyushprakashPiyush Prakash
    CTO & EVP, iLink Systems

     

    Piyush is a senior hands-on executive with 18+ years of proven track record driving IT innovation and transformation projects. He is a collaborative and inclusive leader who gets in front of problems and leads by example working with cross-functional worldwide teams, customers and partners. Piyush is responsible for iLink’s technical readiness and frameworks implementation to meet customer expectations in ever changing technology landscape. He also participates in various user groups, meet ups and is a featured speaker at various events organized by iLink and Microsoft. Piyush has an undergraduate degree from IIT Dhanbad, a masters degree in Computer and Electrical Engineering from University of Texas in Austin. When not coding or learning new technologies, he enjoys reading and trying out new musical instruments.

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