Operations Tracking Solution

What is OpsTracker?

Network operations trouble ticketing system which is compliant with TM Forum Frameworx standards (eTOM, TAM, SID, TIP) and supports location based dispatching of technicians

O70LL00-min

Solution Overview:

  • End-to-End solution to manage faults through integration among
    • Network/System Surveillance System(s)
    • Fault Management System
    • Design & Assign Engine
    • Dispatching / Technician Tracking
    • Operations Management
  • Comprehensive automated tool managing the resolution of Network Trouble Tickets
  • BI, Reporting and Scorecards

Key Features:

  • TM Forum Framworx compliant solution
  • Location based dispatching of resources
  • Integration with GIS mapping module to display the overall health of the network
  • Complete support for Technician schedule management
  • Integration with GIS mapping module to display the overall health of the network
  • Built-in workflows to handle escalations
  • Integration with Mobile platforms to enable on-the-go monitoring

Business Value:

  • Easier Integration with other OSS Systems
  • Dispatch process automation through location based dispatching
  • Efficient resource allocation through better time management
  • Configurable Routing & Ticket assignment
  • Device independent mobile solutions

Technology Used

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  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft

     

    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    VP of Business Development, iLink Systems

     

    Mani has over 21 years of IT Solution and Services Sales experience across verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 7 years, is based out of NJ and currently heads Sales, Business Development, Microsoft Alliance and Marketing for North East, most of the states in North Central (East and West), Mid Atlantic and WV.

  • ambujbigAmbuj Parihar
    Director – Central region, iLink Systems

     

    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.

     

  • leadership-page-piyushprakashPiyush Prakash
    CTO & EVP, iLink Systems

     

    Piyush is a senior hands-on executive with 18+ years of proven track record driving IT innovation and transformation projects. He is a collaborative and inclusive leader who gets in front of problems and leads by example working with cross-functional worldwide teams, customers and partners. Piyush is responsible for iLink’s technical readiness and frameworks implementation to meet customer expectations in ever changing technology landscape. He also participates in various user groups, meet ups and is a featured speaker at various events organized by iLink and Microsoft. Piyush has an undergraduate degree from IIT Dhanbad, a masters degree in Computer and Electrical Engineering from University of Texas in Austin. When not coding or learning new technologies, he enjoys reading and trying out new musical instruments.

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