Ticketing Framework

 

The increase in the complexity of IT footprint in most companies has resulted in significant increase in the number of tickets/issues created per day. It is estimated that more than half of the tickets are now created by automated processes and/or are repeat tickets. The cost of processing repeats tickets itself would be Millions of $/months. The current process results in longer Mean-Time-To-Resolve (MTTR) times. more…

Ticket
O6CXRE0-min

Application Portfolio Management

 

  • Maintains detailed information (with organizational hierarchy) about the responsible parties along with integrated contact information
  • Enables application organizations to efficiently rationalize their application assets
  • Tracks every aspect of the application including upgrades, support strategy, IT infrastructure (eg. servers, software licenses)

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Construction project management solution

Construction project management solution that enables large organizations to keep track of their ongoing construction projects, analyze data and conform to regulatory and legal requirements.

Benefits:

  • Reduce project and program risk through increased visibility

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O6Q4HP0-min
1206-min

Business Process

  • The Solution Framework.NET is aimed towards enabling the developer to easily build TmForum Framework based solution on .NET leveraging Visual Studio and Team Foundation Server
  • The SolutionFrameworx.NET tools and techniques can be utilized both by software developers and system integrators
  • MTOSI, the Multi-Technology Operations System Interface, is a single standard that provides the “glue” to connect the various OSS systems

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Operations Tracking Solution

Network operations trouble ticketing system which is compliant with TM Forum Frameworx standards (eTOM, TAM, SID, TIP) and supports location based dispatching of technicians

Solution Overview:

  • End-to-End solution to manage faults through integration among

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O70LL00-min

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