Remedy is a very powerful enterprise software product and has been one of the widely used IT Services Management suites for a long time now. But, given the recent trends at enterprises towards making investments in employee productivity tools like MS Outlook and collaboration tools like SharePoint, there is a real need to expose key data points in Remedy through these tools to provide a unified, structured experience to the user. iLink’s connector framework represents one such rich, powerful and complete solution that delivers the power of Remedy through SharePoint 2013 Web parts, SQL server 2012 reporting services, and MS Outlook plug in capability.

Architectural Overview - SharePoint Connector

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Key features of the Remedy connector framework:

  • Enables quick, easy and customizable access to Incident report details. The outlook connector seamlessly integrates with the default Task List and Calendar components of Outlook.
  • Enables access to analytics and reporting data on technician performance, incident trends and incident management SLA metrics.
  • Enables creation and management of trouble tickets within SharePoint or Outlook through a familiar user experience.
  • Helps overcome latency between Help desk and end users by supporting efficient searching for trouble tickets and incidents by key attributes from within SharePoint or Outlook.

iLink connector framework can help you:

  • Enhances the presentation of Remedy data through SharePoint, XAML, and Outlook and Power Viewer components.
  • Exposes key Remedy services and functions through native web service APIs.
  • Fits neatly into your enterprise SharePoint strategy, enabling management of key Remedy services (like ticketing, rich reporting) under one roof.
  • The outlook connector helps to bring Remedy services into the familiar MS Outlook interface.
  • Lends itself easily to customizations that are tailored to your specific business needs.
  • Reduce your costs to build and maintain new features and train users.

Why SharePoint?

  • Delivers best enterprise-class productivity experience within a unified infrastructure.
  • Serves as a single stop enterprise portal for all critical business services.
  • Reduces costs by consolidating intranet, extranet and internet sites on a single platform.
  • Provides ample scope to develop custom solutions to respond quickly to changing business needs.
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ROI Gains

Productivity gains

  • UI features and integration with familiar productivity tools like SharePoint and Outlook can boost employee productivity up to 20% since.
  • Less time is needed by user to ramp up on SharePoint UI as the look and feel is standard and instantly recognizable.
  • It is easy to build a collaboration environment (that includes Outlook mail, Dynamic CRM etc) with a SharePoint set-up much more quickly than with Remedy alone.

Cost of ownership: 

  • Cost savings of up to 20-25% may easily be realized because:
    • Need for expensive Remedy consultants is obviated.
    • The overall enterprise “support and maintenance” footprint is minimized since most of the Remedy feature set and functionality can be managed through SharePoint and Outlook interface.

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  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft

     

    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

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    Abhi Vantaram
    Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    VP of Business Development, iLink Systems

     

    Mani has over 21 years of IT Solution and Services Sales experience across verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 7 years, is based out of NJ and currently heads Sales, Business Development, Microsoft Alliance and Marketing for North East, most of the states in North Central (East and West), Mid Atlantic and WV.

  • ambujbigAmbuj Parihar
    Director – Central region, iLink Systems

     

    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.

     

  • leadership-page-piyushprakashPiyush Prakash
    CTO & EVP, iLink Systems

     

    Piyush is a senior hands-on executive with 18+ years of proven track record driving IT innovation and transformation projects. He is a collaborative and inclusive leader who gets in front of problems and leads by example working with cross-functional worldwide teams, customers and partners. Piyush is responsible for iLink’s technical readiness and frameworks implementation to meet customer expectations in ever changing technology landscape. He also participates in various user groups, meet ups and is a featured speaker at various events organized by iLink and Microsoft. Piyush has an undergraduate degree from IIT Dhanbad, a masters degree in Computer and Electrical Engineering from University of Texas in Austin. When not coding or learning new technologies, he enjoys reading and trying out new musical instruments.

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