iLink’s Center for Excellence in Technology releases an updated version of the Incident Management Framework

iLink’s Center for Excellence in Technology releases an updated version of the Incident Management Framework

Redmond, WA, Nov 20, 2012: iLink Systems, an ISO and CMMI certified global software solution provider, managed Microsoft SI Partner and winner of several Microsoft Partner of the Year Awards, today announced the release of their new Incident Management Framework powered by latest Microsoft technologies including SQL Server 2012, Pivotviewer, Powerview, BizTalk, CRM and Bing.

iLink’s Incident Management Framework, developed by iLink’s Center for Excellence in Technology (CET) team, is a secure web based solution with a great degree of configurability and information access control, making it ideal for multi-departmental organizations. Some of the high level features of the Incident Management Framework include workflow based incident lifecycle management, automated incident trouble report creation from generated alarms, automated ticket creation for trouble reports, ticket life cycle management, officer tracker – GIS maps, dispatching, alerts, mobile solution and data cube based BI & reporting.

“iLink’s Incident Management Framework is a comprehensive tool built to collect consistent incident report data, and includes innovative features to automate the work flow from the time a new incident gets reported to the time it is closed. The framework also has powerful analytics components providing custom trend and analysis reporting to facilitate informed decision making. Using reusable frameworks reduces the time to market by 30% to 40%. We have implemented this in the Telecommunications and Media industry for network operations around ticketing, scheduling and dispatching. This solution is highly configurable and scalable, and can also be used in situations such as managing telecommunication wireline and wireless operations, cable and media operations, service providers and other communication sector operations” said Sridhar Mahadevan, CTO of iLink Systems.

Abhilash Vantaram, Public Sector Practice Manager at iLink Systems, Inc added that “we have successfully customized the Incident Management Framework in the Public Sector for assisting cops in responding to alarms and addressing incidents real time. It can also help identify crime trends on a continuous basis in never before seen manner.”

For more information about the Incident Management Framework, one can visit

About iLink:

Founded in 2002, iLink Systems, Inc. is an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner and winner of the 2012 Microsoft Public Sector PSNS Partner of the year and 2011 Mobility partner of the year award. iLink integrates software systems and develops custom applications, components, and frameworks on the Microsoft platform for IT departments, application services providers and independent software vendors. iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, education, and life sciences. iLink’s expertise also includes mobile and embedded systems, business intelligence, portals and collaboration, and user experience design. Headquartered in Redmond, Washington, iLink has offices in Fairfax, VA; Houston, TX; Los Angeles, CA; Atlanta, GA; London, UK and Chennai, India, Trichy – India. To learn more, please visit

Please contact:

Karthikeyan S
PR Contact,
iLink Systems, Inc
Ph: 425-869-8104


  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft


    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Practice Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    Practice Director NE Region, iLink Systems


    Mani has over 20 years of IT experience that spans Solution and Services Sales experience across various verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 6 years, is based out of NJ and currently heads the NE Region Practice for iLink managing Sales and Business Development for NE, Mid Atlantic and some states in North Central, Mid-West and Heartland Districts.

  • ambujbigAmbuj Parihar
    Practice Director – Central region, iLink Systems


    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.


  • leadership-page-piyushprakash Piyush Prakash
    VP – Business Operations & Innovation, iLink Systems

    Piyush is a performance driven technology leader with 16 years of experience in IT, and has overall delivery responsibility for all projects at iLink. He is intrigued by the ways in which technology binds us all, and touches our life (and business) on a daily basis. He enjoys discovering and simplifying the true value, often veiled behind the seemingly complex technology landscape of today. He has worked with several Fortune 500 companies, startups and ISVs to delivery large scale enterprise solutions as well as innovation driven R&D engagements. Personally responsible for iLink’s TCG (Technology Consulting Group) team, he relishes the opportunity to work on cutting-edge technologies, including delivery of various frameworks and accelerators.

    Prior to iLink, he has served in key positions in Infosys Technologies and TATA Interactive Systems. He holds a Bachelors of Technology degree from IIT (ISM) Dhanbad, and Masters in Electrical & Computer Engineering from The University of Texas at Austin.

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