BANKING & FINANCIAL SERVICES

Transform customer experiences to stay relevant with the digital future.

Solve 21st Century Banking Challenges

Today, the banking industry faces several challenges such as:

Financial Services Provider

Digital Transformation is changing the way financial and capital markets operate. Ever-changing Technology, Social Engagement, Device and Channel enablement make creates a constant challenge for consumer demand for use of more complex technology. The gap between technology capabilities and consumer adoption vs bank digital capability is widening. Financial institutions are exploring innovative technologies and providing customer-centric products to capture and retain customers.

For over a decade, iLink has been helping banking and financial services clients solve the toughest problems in the industry. Reach out to us to learn how we can transform your business.

Segments We Serve

Retail banking

We help your organization gain competitive edge by transforming the customer experience with efficient operations and payment processes.

Corporate banking

The corporate banking industry is being transformed by digitization. Our experts will help your organization reinvent the customer journeys, optimize process and define a new digital path.

Payments

We help your organization increase output and improve risk and fraud management.

Investment banking

We help you address regulatory, efficiency and operational issues – across front, middle and back offices.

Wealth management

We offer solutions that helps you reach your digital future of investments.

Governance, risk and compliance

We help you understand how regulatory changes impact your organization and implement the changes to become compliant.

Our Solutions Include

AI powered Intelligent Virtual Agent

Transition from traditional IVR based customer service to an AI powered Intelligent Virtual Agent that can provide the first level of support. Achieve up to 30% reduction in operational expenses and improved customer experience with a smart assistant handling customer queries, 24×7.

Robotic Process Automation

We offer RPA solutions that automates processes to reduces manual errors and process work end-to-end, faster and easier. Enhance regulatory compliance, get deeper insights and scale operations, while keeping your IT systems untouched.