Citizen Services Platform

Providing citizens worldwide with the necessary tools to effectively engage with the governments, avail Public services, source better traceability, better engagement constitutes in enhancing Public Safety and National Security. As such, iLink’s expertise in adopting and customizing the tools available in the Microsoft Citizen Service Platform enables world wide agencies to deliver improved service, quality, productivity, efficiency, governance, and accountability to its citizens.

Our expertise and product implementation abilities include:

Citizen interaction

  • For integrated portals and contact centers

Mapping services

  • To help visualize, understand, and interpret data in geographic locations.

Mobility, Collaboration, and Productivity

  • To reduce your customers’ costs by increasing efficiency with unified communications and enterprise content management solutions.

Forms and workflow

  • For increased customers’ efficiency by combining electronic forms with workflow and integrated records management capability.

Dashboards/balanced scorecards

  • To measure, analyze, and optimize financial and operational performance management processes using predefined key performance indicators.

Performance management

  • To help your customers increase productivity and enhance decision making with data evidence through business intelligence (BI) solutions.

Case, Documents and Records management

  • To offer your customers intelligent contact centers and case management solutions to assess, plan, perform, monitor, and evaluate the options and services required by constituents, as well as to aid in managing documents and other media into collections, formatting and conversion, and organizing and maintaining information.

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