Retail IT Solutions and Services

The retail industry continues to change at a dramatic pace with consumers demanding more than ever and expecting shopping experience tailored to their specific needs. The rapid adoption of emerging technologies has completely transformed the shopper behavior, giving them more choices and access to more purchasing channels. The retail industry is forced to respond to the seasonal and latest trends, consumer behavior and emerging technologies to improve customer experience.

Retail IT Solutions and Services

The retail industry continues to change at a dramatic pace with consumers demanding more than ever and expecting shopping experience tailored to their specific needs. The rapid adoption of emerging technologies has completely transformed the shopper behavior, giving them more choices and access to more purchasing channels. The retail industry is forced to respond to the seasonal and latest trends, consumer behavior and emerging technologies to improve customer experience.

iLink understands these challenges and the way the retail industry operates and has worked with different types of retail customers including department stores, discount stores, specialty retailers and online retailers. iLink provides a wide variety of solutions to retailers meet changing demands, maximize customer service & experience, improve and optimize overall operations, reduce costs and increase revenue, effectively manage inventory, increase supply chain efficiencies, and improve employee productivity.

iLink understands these challenges and the way the retail industry operates and has worked with different types of retail customers including department stores, discount stores, specialty retailers and online retailers. iLink provides a wide variety of solutions to retailers meet changing demands, maximize customer service & experience, improve and optimize overall operations, reduce costs and increase revenue, effectively manage inventory, increase supply chain efficiencies, and improve employee productivity.

Key Pains / Challenges

Changing customer expectations

Customers constantly look for something new and trending. Retailers need to add some different elements to your products in accordance with what is trending.

Attracting customer loyalty

Customers have greater exposure to the market and get to explore many lucrative options. With any negative experience, customers are unlikely to revisit.

Using an efficient and friendly tech solution

Retailers look for solutions to simplify their operations and processes. In most of the cases, solutions are either difficult to use or don’t have all the required features.

Frameworks

Power BI Governance Framework

As Power BI adoption is increasing, IT Departments are finding it difficult to train, manage and govern various PowerBI initiatives within the organizations. To help address this, iLink has come up with Power BI Governance Framework that businesses can use to unlock the true power of data in a cost effective and secure way.

Ticketing Framework

The increase in the complexity of IT footprint in most companies has resulted in significant increase in the number of tickets/issues created per day. It is estimated that more than half of the tickets are now created by automated processes and/or are repeat tickets. The cost of processing repeats tickets itself would be Millions of $/months.

Azure Accelerate Framework

iLink, a Microsoft Azure Partner, has been offering innovative cloud solutions to businesses, ranging from small to Fortune 50 to help adopt Azure as their Cloud Platform of choice for last 4 years. iLink’s Azure Accelerate Framework is a streamlined set of processes, templates and code to accelerate the Azure Adoption and IoT workload adoption for a customer.

Sales and Marketing Framework

iLink’s Sales and Marketing improves lead qualification and reduces customer acquisition cost. It combines the prospect information in your CRM systems with social data from facebook, twitter, linkedin etc along with 50+ other open sources and uses predictive algorithms to identify prospects most interested in your products.

Modern UI Framework

iLink Systems Modern UI Framework is the result of many years of experience working with latest technologies. It is designed to expertly fuse technology and innovation with mind-blowing strategies, and aims to deliver exquisite business solutions faster than ever before.

Opstrac Framework

OpsTrac is an automated Service and Operations Management Framework powered by Microsoft Denali/SQL Server, Microsoft SharePoint 2013/2010/2007, BizTalk Server, CRM and other technologies. It provides organizations with a real solution that they can use to manage the cost and the quality of their field service team operations.

Solutions

  • Inventory Management
  • Point of Sale Solutions
  • Store operations
  • Back-office applications
  • Vendor Management Solutions
  • Merchandise Optimization
  • Windows 10 Solutions
  • Mobility Solutions
  • Cloud-based Solutions
  • Application Modernization
  • Data Management & Analytics
  • Application Development and Maintenance
  • Inventory Management
  • Point of Sale Solutions
  • Store operations
  • Back-office applications
  • Vendor Management Solutions
  • Merchandise Optimization
  • Windows 10 Solutions
  • Mobility Solutions
  • Cloud-based Solutions
  • Application Modernization
  • Data Management & Analytics
  • Application Development and Maintenance

Testimonials

Director
Largest National Nonprofit Organization

iLink goes above and beyond, working around the clock, to make sure our site is up and running properly. They concern themselves with our overall functionality and have even alerted us when other systems/vendors have failed. They set the standard.

VP
Leading Telecommunications company

iLink has done a fantastic thorough work and met very tight timelines. I will use their services again and I am one happy client.

Director
Top Online Directory Service

iLink understands agile software development. They put together an excellent team for our project and quickly delivered a fully functional product. I am happy to recommend iLink for their product development expertise.