Join Rick Lievano, Director, Industry Technology Strategy at Microsoft and Piyush Prakash, VP of Business Operations and Innovation, iLink Systems, as they discuss Azure Data lake, Machine Learning and Power BI with real life example in iLink’s Ticketing framework , and show how it can help companies get real-time visibility into their operational (IT, PMO, Sales, etc) health and take necessary remediation steps. Through a live demo, the webinar will show how you can use technologies such as Microsoft Azure, Power BI, SQL Server etc, which your company may already own, to streamline ticketing predictions and Analyzing tickets with stunning, interactive data visualizations, and live real-time dashboards.

iLink’s Ticketing Framework – Simplify and Automate your Incident Management

The increase in the complexity of IT footprint in most companies has resulted in significant increase in the number of tickets/issues created per day. It is estimated that more than half of the tickets are now created by automated processes and/or are repeat tickets. The cost of processing repeats tickets itself would be Millions of $/months. The current process results in longer Mean-Time-To-Resolve (MTTR) times. The troubleshooting requires manually looking into past ticket work-done logs, resulting in longer MTTR and hence, increased operational cost. Operational delays caused by human intervention can result in loss of service and customer churn.

iLink’s Ticketing Framework addresses these challenges and helps you automate your incident management. The framework includes streamlined approach to:

  • Data collection & pre-processing
  • Data Visualization
  • Petabyte Scale
  • Self-service BI (Slide & Dice)
  • Model Training, Testing and Deployment
  • Text Analytics
  • Service Oriented and Open standards based (integration with LOB apps)

Your hosts for this event:

Rick Lievano

Director, Industry Technology Strategy
EPG Communications & Media Sector, Microsoft

Piyush Prakash

VP – Business Operations & Innovation, iLink Systems

About iLink

Founded in 2002, iLink Systems, Inc. is an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner,Preferred Vendor,Winner of Microsoft 2011 Mobility Partner of the Year & 2009 HealthCare Partner of the year Awards. iLink integrates software systems and develops custom applications, components, and frameworks on the Microsoft platform for IT departments, application services providers and independent software vendors. iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, education, and life sciences. iLink’s expertise also includes mobile and embedded systems, business intelligence, portals and collaboration, and user experience design. Headquartered in Bellevue, Washington, iLink has offices in Fairfax, VA, Houston,TX, Atlanta, GA, Los Angeles, CA, the Bay Area, London, UK, Chennai, India and Trichy, India.

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Date : June 08th 2017
Time : 11.00 AM to 12.00 PM PDT


  • Common pain points and IT management challenges in managing tickets/issues
  • Overview of iLink’s Ticketing Framework
  • Ticket Prediction Model
  • Demo with live examples
  • Questions and Answers

Who should attend:

  • IT Directors/Managers
  • VP/SVP Information Systems
  • VP/Director of Engineering
  • Program/Project Managers
  • Business Decision Makers
  • SriramGanapathySriram Ganapathy
    Strategist – Cloud Solutions at Microsoft


    Sriram Ganapathy is a Technical Specialist with Microsoft. He has been with Microsoft for 17+ years and has held a variety of roles including solution sales, technical and partner sales, services, support and consulting. During his tenure at Microsoft, his focus has been on the Microsoft Data platform technologies. Sriram is based in Dallas and is focused on providing technology and solution guidance to customers in the US central region in SQL Server, Azure, Big Data, Advanced Analytics and related technologies. 

  • 4242c2728ednthumbabhi_vantaram

    Abhi Vantaram
    Director, iLink Systems

    Abhi has over ten years of experience working on an array of strategic planning, technology assessment, internet infrastructure, software architecture, development and implementation projects. He has over 6 years of experience in working on Environmental applications including Compliance, EMS, Sustainability, Haz Waste, Haz Mat, Conservation, NEPA, etc. He has worked with several fortune 500 clients, startups and product companies, as well as Federal, State & Local, Global Government. He has managed large teams, developed and delivered multiple enterprise solutions. He is well versed and has experience working with both Java/Oracle and Microsoft based technologies.

  • manigandan-gopalakrishnan

    Manigandan Gopalakrishnan
    Director NE Region, iLink Systems


    Mani has over 20 years of IT experience that spans Solution and Services Sales experience across various verticals such as Financial Services, Communications, Manufacturing, Media and Entertainment, CPG etc. He has worked with iLink for over 6 years, is based out of NJ and currently heads the NE Region Practice for iLink managing Sales and Business Development for NE, Mid Atlantic and some states in North Central, Mid-West and Heartland Districts.

  • ambujbigAmbuj Parihar
    Director – Central region, iLink Systems


    Mr. Parihar, with over 15 years of experience, has overall responsibility for the strategy and business development, including sales and marketing, of the Central region. Mr. Parihar holds a Master degree in Wireless Communication from the University of British Columbia and a Masters of Business Administration degree from Darden School of Business, University of Virginia.


  • leadership-page-piyushprakash Piyush Prakash
    VP – Business Operations & Innovation, iLink Systems

    Piyush is a performance driven technology leader with 16 years of experience in IT, and has overall delivery responsibility for all projects at iLink. He is intrigued by the ways in which technology binds us all, and touches our life (and business) on a daily basis. He enjoys discovering and simplifying the true value, often veiled behind the seemingly complex technology landscape of today. He has worked with several Fortune 500 companies, startups and ISVs to delivery large scale enterprise solutions as well as innovation driven R&D engagements. Personally responsible for iLink’s TCG (Technology Consulting Group) team, he relishes the opportunity to work on cutting-edge technologies, including delivery of various frameworks and accelerators.

    Prior to iLink, he has served in key positions in Infosys Technologies and TATA Interactive Systems. He holds a Bachelors of Technology degree from IIT (ISM) Dhanbad, and Masters in Electrical & Computer Engineering from The University of Texas at Austin.

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