Join Rick Lievano, Director, Industry Technology Strategy at Microsoft and Piyush Prakash, VP of Business Operations and Innovation, iLink Systems, as they discuss Azure Data lake, Machine Learning and Power BI with real life example in iLink’s Ticketing framework , and show how it can help companies get real-time visibility into their operational (IT, PMO, Sales, etc) health and take necessary remediation steps. Through a live demo, the webinar will show how you can use technologies such as Microsoft Azure, Power BI, SQL Server etc, which your company may already own, to streamline ticketing predictions and Analyzing tickets with stunning, interactive data visualizations, and live real-time dashboards.

iLink’s Ticketing Framework – Simplify and Automate your Incident Management

The increase in the complexity of IT footprint in most companies has resulted in significant increase in the number of tickets/issues created per day. It is estimated that more than half of the tickets are now created by automated processes and/or are repeat tickets. The cost of processing repeats tickets itself would be Millions of $/months. The current process results in longer Mean-Time-To-Resolve (MTTR) times. The troubleshooting requires manually looking into past ticket work-done logs, resulting in longer MTTR and hence, increased operational cost. Operational delays caused by human intervention can result in loss of service and customer churn.

iLink’s Ticketing Framework addresses these challenges and helps you automate your incident management. The framework includes streamlined approach to:

  • Data collection & pre-processing
  • Data Visualization
  • Petabyte Scale
  • Self-service BI (Slide & Dice)
  • Model Training, Testing and Deployment
  • Text Analytics
  • Service Oriented and Open standards based (integration with LOB apps)

Your hosts for this event:

Rick Lievano

Director, Industry Technology Strategy
EPG Communications & Media Sector, Microsoft

Piyush Prakash

VP – Business Operations & Innovation, iLink Systems

About iLink

Founded in 2002, iLink Systems, Inc. is an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner,Preferred Vendor,Winner of Microsoft 2011 Mobility Partner of the Year & 2009 HealthCare Partner of the year Awards. iLink integrates software systems and develops custom applications, components, and frameworks on the Microsoft platform for IT departments, application services providers and independent software vendors. iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, education, and life sciences. iLink’s expertise also includes mobile and embedded systems, business intelligence, portals and collaboration, and user experience design. Headquartered in Bellevue, Washington, iLink has offices in Fairfax, VA, Houston,TX, Atlanta, GA, Los Angeles, CA, the Bay Area, London, UK, Chennai, India and Trichy, India.

Register Here



Date : June 08th 2017
Time : 11.00 AM to 12.00 PM PDT


  • Common pain points and IT management challenges in managing tickets/issues
  • Overview of iLink’s Ticketing Framework
  • Ticket Prediction Model
  • Demo with live examples
  • Questions and Answers

Who should attend:

  • IT Directors/Managers
  • VP/SVP Information Systems
  • VP/Director of Engineering
  • Program/Project Managers
  • Business Decision Makers